Terms and Conditions

Delivery

  1. All deliveries will be handled by our appointed courier company in which a delivery tracking number will be emailed to you when we dispatch out the goods. You will be able to track your order via the link provided in the email.

    We, however, are not able to guarantee the exact delivery date as all goods are delivered through a 3rd party delivery service provider.


  2. In normal circumstances, our customers will receive their orders within 7~10 working days from the date of Order Confirmation*. Please allow additional 1-3 days if photo touch up or special effect is required, which subject to customer review and approval.

    Order Confirmation – An order is considered as ‘confirmed’ once the payment is made in full. Order that has not make the payment, be it partial or whole, will not be processed until it has been paid in full.


  3. All our products are packed to ship internationally. For any order that requires to ship outside Malaysia, please contact us for the international shipment charges. Kindly note that additional customs charges may incurred in some countries, we recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties.

Return/Refund policy
  1. Any returns or exchanges as set out below can only be made after a Return Authorization Number (RAN) has been issued by us. We reserve the right to refuse any returns if this procedure is not followed.


  2. To obtain your RAN, you must first contact us via email, including your details of purchase and Order Reference Number, to inform us of your intentions. This must be done within 30 days of receiving your order.


  3. You may return goods and receive a refund within 30 days from the date of delivery. Goods must be returned as set out in their original condition and with all packaging intact.


  4. If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs, providing the goods are returned to us within 30 days from the date of delivery.


  5. All other returns goods (which are not listed in Item 2 above) will be subjected to standard courier charges that to be borne by the customer.


  6. We will not accept returns for any non-faulty items after 30 days have elapsed or for items that have been used.


  7. Bespoke products such as personalized art work or photos and bespoke coloured or sized designs requested by you are not returnable under this agreement unless defective.


  8. When returning goods, please ensure that to enclose your original receipt/invoice so that we can identify your consignment on arrival.


  9. For your protection we strongly recommend that you use a recorded delivery service to return goods. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.


  10. All goods must be in their original condition and with all packaging intact, as we cannot exchange used goods. Due to the delicate nature of art prints, canvas panels must be wrapped individually, as provided, to prevent scratching.


  11. Following receipt of returned goods as set out above, refunds will be processed within 14 days. Refunds will be credited via the original purchaser's payment method.

Cancellation

Should you wish to cancel any order after making payment, cancellation can only be made via the standard refund process as per our Refund/Returns Policy. If you cancel payment with your card provider rather than following our refund policy, you will be liable for fee that provider charges us.

 

Copyright

By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.

 

Unclaimed Order

  1. All goods that require delivery will be sent to the mailing address provided by the customer that is captured in our system. If there is any change to the mailing address or contact details, customer is advice to notify us immediately to avoid any delay or missing order.


  2. Should there be any undelivered goods caused by the wrong mailing address given, and the customer is unreachable, we shall retain the undelivered goods for a period of 3 months from the date of delivery. After which it shall be treated as Unclaimed Order and it will be destroyed without any further notice to the customer.

Privacy Policy

  1. It is our policy not to reveal, share, or sell any of our customer’s information to any 3rd party without the prior consent and written permission from our customer. All information provided by our customer while making the order, which includes uploaded images/photos, name and contact details are for the purpose of processing the order, and also to enable us to communicate with the customer. You can rest assured that all your personal information will be kept strictly confidential at all times.


  2. Customer whom has made a purchase with us will automatically be added into our regular mailing list to receive our latest news and product offers. As this is merely a service to keep customer informed of what we are offering from time to time, customer has the full right to unsubscribe from our mailing list by simply clicking on the Unsubscribe link at the bottom of the email sent, should they decided not to receive such notification anymore in the future.


  3. All credit card orders made through our web portal is link to our international credit card processing vendor (PayPal) who uses the latest secure transaction technology, and is compliant with the worldwide card association security initiatives. No credit card information will be passed to us as to protect your card confidentiality with the stringent control measures offered by the credit card procession vendor.

    For more information about PayPal, please visit www.paypal.com.

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